Refund and Returns Policy
How can I return a product ordered from Kent RO systems ltd limited?
To return a product purchased (full payment made through online payment gateway) on kentwebstore.com, just indicate the reason for your return in a short note and e-mail it to kent@techsolwll.com,
Please note that we will provide a refund facility only for products bought from our online store.
Within what time period do I have to return the product?
Buyers can initiate the return / refund request of their unpacked product within 3 (three) days of delivery only if product box is unopened/ untampered. If the packaging of the product box is tampered with/ opened, the product will not be accepted for return / refund.
How and when will I get my refund?
We will initiate the refund process once you receive the package with the item in it. The refund will be made to the same payment option(s) originally used to pay for the order. Please note we will not be able to return the same by cheque or cash.
What do I do in case I was to cancel my order before the shipment reaches me?
Please write to kent@techsolwll.com with transaction details along with the reason of cancellation. We will initiate the refund process once we receive your cancellation request. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges and delivery charges would be deducted.
Cancellations / Return
You may cancel your order before your product has shipped. If the cancellation is made after your product has shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.
Refund Policy
When you order a product online, there may be instances when you need to return the product and get a refund for different reasons. Before you return a product, it is important to understand the policies in place to avoid any problems. To ensure that our customers enjoy a hassle-free services when returning a product and getting a refund, Techsol Company W.L.L provides in detail all the necessary information related to return and refund policy. Whether you want to return a product, know the time period within which you need to return the product, or learn about the cancellation policy of Kent, you can find all the required information.